Sheraton Surabaya Hotel & Towers, Surabaya

The hotel is conveniently attached to the mall and near Tunjungan Plaza, making it a very well-located spot with spacious and comfortable rooms, though the foul moldy smell was a downside. The service was exceptional in most areas, but an issue with one staff member wearing his mask improperly and showing signs of illness was concerning. Dining offered diverse options but was crowded in the Chinese restaurant. Overall, the location is excellent, close to major attractions, and the facilities are top-notch.

The hotel is strategically located in Plaza Tunjungan in Surabaya CBD, connecting to the famous Tunjungan Plaza Mall. The rooms are in need of refurbishment but come equipped with fitness equipment. The service is friendly and competent, with 24-hour fitness access. The location is superb, although in need of renovation. The dining options are varied, especially close to the mall. Overall, a reasonable choice but could use upgrades for better value.

My stay at the hotel was a mixed experience. The rooms had a musty smell as if they hadn't been used in weeks, and being woken up early by the mosque's public announcement was quite disruptive. However, the quick response from Engineering to fix the broken aircon was appreciated, although it was intrusive for my family of 4. The service was exceptional, with a great variety of Asian and European foods available throughout the day. The location, connected to the city's largest mall, was convenient, despite needing more maintenance. The dining was good, especially with the 'kikil' dish, and the facilities were satisfactory.

I found the hotel's location to be excellent, right in the heart of the city and connected to the largest shopping center in Surabaya, Tunjungan Plaza. The room needed some refurbishment but was newly renovated, making it slightly difficult to maneuver in and out. The service was amazing, with staff members going above and beyond to assist, particularly Maliki in the restaurant during dinner, Irfan at breakfast, and Nizar in the club lounge. The dining experience offered good quality and variety, though it was a bit crowded on Sunday morning. The facilities were fantastic, complementing the unbeaten location.

My stay at the hotel was a mixed experience. The rooms were big and spacious with a super comfortable bed, but the noise from outside was quite bothersome. The service was polite and responsive, making check-in and check-out processes smooth. The location was truly excellent, right next to Surabaya's largest mall, offering convenience for food and shopping, but there was an unfortunate incident that soured my impression of the hotel. The dining options provided a great variety and tasty dishes, enhancing my overall experience.